Product support

Let’s get you reconnected.

Help with scanning, advertising, UUID configuration, connections, or payload delivery.

Before contacting support

  1. Confirm Bluetooth is enabled.
  2. Confirm Bluetooth or Nearby Devices permission is granted.
  3. On relevant Android versions, enable Location Services.
  4. Keep devices within one to three metres.
  5. Restart scanning or advertising.
  6. Capture the exact error and review the Logs screen.

Contact support

Email: support@jethva.com

Include the app version, device model, OS version, active BLE role, UUIDs, characteristic properties, exact error, reproduction steps, and sanitized screenshots.

Security notice: Never send passwords, tokens, private keys, confidential commands, or sensitive payload content.

Self-service guides

For common permission, discovery, and connection issues, visit the troubleshooting guide. To understand operating-system prompts, see permissions explained.